Store Policies

Products and availability

Product photos, colours, sizes and descriptions help you choose an item. All listed sizes are currently in stock. Product colour may look different on different screens.

Prices and wholesale orders

The price displayed for each product is its final selling price. Delivery in India is free. Your order total is the displayed unit price multiplied by the quantity ordered. Contact us for wholesale enquiries.

Placing an order

Review your selected product, size, quantity, delivery address and contact number before submitting an order. Our team may contact you to confirm product availability and the order details. Keep your order reference or WhatsApp conversation for follow-up.

You can use the Track Order page to check an order when a reference is available.

Payment and delivery

Delivery in India is free (₹0). Orders are delivered in 3–7 business days after the order is placed. Choose an available payment option at checkout, including online payment or Cash on Delivery. A payment is complete only when the payment provider confirms success. For direct UPI payments, share your transaction reference so we can confirm receipt.

Expedited delivery

Free expedited delivery is available across India for all products, with an estimated delivery time of 3–5 business days. Business days are Monday to Friday, excluding public holidays. Contact us for help choosing expedited delivery when placing your order.

Returns and order issues

Returns are accepted within 7 days of delivery. BiG FACTORY pays the return courier cost. Refunds are processed within 3–5 days after the returned product is received. Use Request Return, call or WhatsApp +91 9137668289, or email rohitchouhan8828@gmail.com for return instructions.

Read Return Policy · Request Return

Contact and privacy

We use the details you share to respond to enquiries and coordinate orders and delivery. Please avoid sending payment passwords or one-time codes by message. For details about information used on this website, read our Privacy Policy. For questions about your information or an order, contact us directly.