Privacy Policy
This page explains what information is involved when you browse the BiG FACTORY website, prepare an order enquiry, contact us or open a linked service.
Information you choose to share
When you prepare a wholesale order enquiry, the website asks for your name, mobile number, delivery address, city, PIN code and any optional note, along with the products, sizes and quantities in your cart. If you choose to add a Google Maps location to a delivery enquiry, that link is included in the message you send. The Track Order form asks for your mobile number and, optionally, an order number or WhatsApp reference. On the Payment page, if you choose to share proof, you select a screenshot and enter a UPI transaction reference; the screenshot stays on your device until you use the device share sheet or attach it yourself in WhatsApp. If you contact us by WhatsApp, phone or email, we also receive the information you include in that conversation, such as order details or return photos.
How the website uses that information
The order and tracking forms prepare a message and open WhatsApp. You can review the message before sending it. Submitting those forms on this website alone does not confirm an order or give you a live tracking result. Once you send a message, our team uses the details to reply, confirm availability and pricing, arrange an order or delivery, provide order updates, and handle support or return requests.
Cart and device storage
The website saves your selected products, sizes and quantities in your browser's local storage so your cart remains available on that device. You can remove items through the cart page or clear this website's stored data in your browser. The order form details are used to prepare the WhatsApp message; when you continue to the Payment page, the website temporarily keeps the prepared order details in your browser session so the next page can show your order summary. That session data is cleared when the browser session ends. It is separate from the cart's local storage.
Other services and links
The homepage includes Instagram content supplied through Instagram's embed service. The site also links to WhatsApp, Google Play, Amazon, Flipkart and Meesho. The order page can use your device location only when you tap “Use my current location” and allow browser access; it turns the coordinates into a Google Maps link for your review. You can also paste a shared Maps link yourself. If you view embedded content or open a linked service, that provider may receive technical information and apply its own privacy practices. WhatsApp processes messages you choose to send through it. Please review the relevant provider's privacy information for details about its handling of data.
Sharing, security and keeping information
We use the details you send for enquiries, orders and customer support. Information may need to be shared with a delivery provider or other service involved in fulfilling your order, and may also be handled by the communication and website services you use. We take reasonable care with the information shared with us. Please do not send passwords, payment PINs or one-time codes in an enquiry.
We keep customer conversations and order information as needed to handle orders, support and applicable record-keeping. If you want to ask about a particular record, contact us using the details below.
Your questions and requests
You can contact us to ask what order information you shared with us, request a correction, or ask for deletion where applicable. Include the mobile number or order reference used for your enquiry so we can identify the relevant conversation. We may need to verify your request before changing or sharing order information.
Changes to this page
We may update this page when the website or our order process changes. The latest version will be available at this address.
Contact BiG FACTORY
WhatsApp or call +91 9137668289, or email rohitchouhan8828@gmail.com.
BiG Factory, Shop No. 11, opposite Desko Tea, Dudh Naka, Ulhasnagar. See also our Store Policies.
