Return Policy
Returns are accepted within 7 days of delivery. BiG FACTORY pays the return courier cost. Refunds are processed within 3–5 days after we receive the returned product.
Return window
Request a return within 7 days after your order is delivered. We accept returns and exchanges for new, unused products, including both defective and non-defective products. There is no restocking fee.
How to return an order
- Use Request Return, WhatsApp +91 9137668289, or email rohitchouhan8828@gmail.com.
- Share your order reference, product name and contact details. For a damaged or incorrect item, include photos to help us resolve the issue.
- We will send a free return label by WhatsApp or email for you to download and print, along with return courier instructions. BiG FACTORY covers the return courier cost; customers do not pay a return shipping charge.
Refunds
Refunds are processed within 3–5 days after BiG FACTORY receives the returned product. Contact us if you need help with your refund.
Return contact address
BiG Factory, Shop No. 11, opposite Desko Tea, Dudh Naka, Ulhasnagar, Maharashtra, India — 421005.
Contact us for courier instructions before sending your return. Purchases made through a marketplace follow that marketplace’s return process.
Need help with an order?
WhatsApp or call +91 9137668289, or email rohitchouhan8828@gmail.com.
See our Store Policies for more shopping information.